Picture Day Help for Parents and Athletes
Find answers about Photo Day, online ordering, AdvancePay, delivery timelines, missing orders, reorders, weather cancellations, and more.
Find answers about Photo Day, online ordering, AdvancePay, delivery timelines, missing orders, reorders, weather cancellations, and more.
Watch this Premier Sports Images video guide to learn how PhotoDay works, how families access galleries, and how photos can be viewed and ordered online.
Learn how gallery access works
Understand how parents find photos
Learn what to expect and how to prepare your athlete for picture day.
Understand how to view, select, purchase, and receive your photos online.
Get help with missing orders, reorders, AdvancePay, and weather updates.
If you do not see the answer to your question here, contact Premier Sports Images and our team will be happy to help.
Important details about arrival time, preparation, props, and picture day flow.
We want to encourage a smooth picture day and the best way is to be on time. Early is great too. Please arrive at your team’s scheduled time so the day can stay organized.
Make sure to scan our QR code or text us to get informed when photos are posted for purchase. You can sign up for AdvancePay early to earn free shipping. Ask a staff member on site what your league’s custom code is.
We will photograph your athlete in different poses and using different props with no money needed up front. You will get to see the photos before you purchase.
Just sit back and relax in the shade. Your player will be sent out of our photography area as soon as we are done.
Be on time. Premier Sports Images will confirm your scheduled photo day and time by email or phone. Please ask your team to arrive at least 10 minutes before the scheduled time.
Teams are scheduled throughout the day, so there is very little time to wait. Your team will start being photographed at the scheduled time.
We can still take an individual photograph of your athlete during any of our Photo Days scheduled for your organization.
Please inform one of our team members about the situation when you arrive.
Our Photo Day schedule is based around game schedules. If games are canceled due to inclement weather, Premier Sports Images will also cancel all Photo Day appointments for that day.
How to view your gallery, choose your favorites, customize products, and complete your order.
Before or during picture day, your photographer will provide instructions for viewing your gallery. You may receive an email, handout, QR code, direct link, or gallery access code.
No. Payment up front is not required.
If you want free shipping, you can purchase an AdvancePay credit by midnight of your picture day. This is the only way to receive free shipping.
100% of our transactions are online and by card. This protects everyone and keeps the ordering process simple.
Yes. Once the photos have been posted, you can view them online before placing your order.
Photo posting times, print delivery, digital downloads, and product details.
We typically have a 14-day turnaround for most sports. For large leagues that require green screen work or Photoshop compositing, it may take a little longer.
We will text and email you as soon as photos are ready. Make sure you sign up and use your phone number.
Your photos will be posted online. Make sure to opt in to your league’s special code so you can be texted when pictures are posted.
After ordering online, prints usually arrive in 7 to 10 days. Digital downloads have an instant download button.
A memory mate is a photo product that usually combines an individual athlete photo with a team photo in one keepsake layout.
Yes. You have 13 months to use it. Gotta use it or lose it.
Help with missing orders, reorders, weather cancellations, and AdvancePay.
Please call us at 407-242-6203 or email tony@premiersportsimages.com so we can help with your order.
Absolutely. Galleries can be revisited at any time. You can also share the galleries with family members.
Contact Premier Sports Images for help with Photo Day, gallery access, missing orders, reorders, or any other picture day questions.